Professional Summary

Principal Product Designer / Product Strategist with 15+ years of experience designing scalable, user-centered digital products across education, enterprise SaaS, healthcare, and complex operational platforms. Skilled in translating complex systems and workflows into intuitive, accessible experiences through research-driven design, systems thinking, and close collaboration with product and engineering teams.

Expert in Figma, FigJam, design systems, responsive design, accessibility standards (WCAG/W3C), and Agile product delivery. Proven ability to facilitate workshops, synthesize user and operational data into actionable insights, and deliver production-ready solutions for web and mobile platforms. Strong collaborator and consultative partner known for aligning cross-functional teams, simplifying complexity, and advocating for inclusive, human-centered experiences.

Skills

Product Design | UX Strategy | Human-Centered Design | Complex Systems Design | Information Architecture | User Flows | Wireframing | High-Fidelity UI Design | Responsive Web & Mobile Design | Design Systems | Atomic Design | Accessibility (WCAG/W3C) | Usability Testing | A/B Testing | Generative & Evaluative Research | Journey Mapping | Service Blueprints | Workshop Facilitation | Co-Creation Sessions | Stakeholder Alignment | Agile | Scrum | Sprint Planning | Cross-Functional Collaboration | User Personas | Interaction Design | CMS Workflows | Experience Strategy

Tools

Figma | FigJam | Miro | Dovetail | Jira | Confluence | Storybook |
Axure RP | Sketch | Adobe CC | UserZoom | Lookback | Productboard
AEM CMS | Jama| Morae | Dovetail | ReliaSoft | Pendo | Asana | Trello | Google Workspace | MS Office

Selected Clients & Brands

Amgen | Science37 | WellBeam | GE Renewable Energy | AT&T | American Medical Association | BMW | General Motors | Redbox | Humana | Pfizer | Visa | United Airlines | Sears Holdings

Professional Experience

Freelance UX/Product Design Consultant | May 2025 – Current

Freelance UX/Product Design Consultant with expertise in improving complex digital experiences through user-centered strategy, workflow optimization, and scalable design solutions. Partner with cross-functional teams to translate business goals and technical requirements into intuitive, accessible, and production-ready experiences that enhance usability and engagement across enterprise and content-rich platforms.

• Partner with clients to improve complex digital experiences through UX strategy, workflow analysis, accessibility reviews, and scalable design solutions.
• Collaborate with product managers and engineering teams to translate business requirements and technical constraints into production-ready user experiences.
• Facilitate discovery workshops, user journey mapping, and cross-functional alignment sessions to identify opportunities and improve usability across enterprise and content-rich platforms.
• Provide consultative guidance on design systems, responsive design, accessibility standards, and UX best practices.
• Support organizations in simplifying complex systems and improving user engagement through research-informed, human-centered design approaches.

Scholastic
Senior Product Designer (Contract) | Jul 2024 – May 2025

Supported the Scholastic Explore ELA Middle School platform, collaborating across product, engineering, curriculum, and content teams to design accessible, scalable experiences for a large-scale digital learning ecosystem. Delivered production-ready solutions for complex, content-rich workflows while contributing to design system evolution and responsive platform experiences.

• Designed end-to-end user flows, wireframes, prototypes, and high-fidelity UI solutions in Figma for complex educational workflows and content-rich digital experiences.
• Designed complex data-conversion dashboards translating individual and cumulative classroom metrics into actionable insights
• Collaborated closely with engineers to translate design concepts into feasible, production-ready implementations while balancing technical constraints, accessibility, and usability goals.
• Facilitated cross-functional workshops, retrospectives, and collaborative working sessions in FigJam to align stakeholders, uncover opportunities, and improve delivery outcomes.
• Contributed to the evolution of CMS patterns and scalable design system components to improve consistency, responsiveness, and implementation efficiency across the platform.
• Applied generative and evaluative feedback throughout the product lifecycle to improve usability, clarity, and engagement for educators and students.
• Supported magazine and curriculum publishing workflows within AEM CMS environments while partnering with Product and Engineering teams to manage iterations and delivery.
• Simplified content-heavy experiences using accessible and plain-language design principles to support diverse learners and educators.
• Ensured all experiences met WCAG/W3C accessibility standards and supported inclusive, mobile-responsive design principles.

Helsinki International Artists Program (HIAP) | January 2024- May 2024
Traveled abroad to pursue an artist-in-residence program through the HIAP focusing on the historical significance of traditional Finnish Folk textiles and their influence on modern day cultural style.

WellBeam
Head of UX Design | Aug 2022 – Nov 2023

Served as the foundational UX leader for a growing enterprise SaaS platform, establishing scalable UX operations, workflows, and design standards from the ground up. Led UX strategy, research, prototyping, and design system governance while partnering closely with Product and Engineering leadership.

• Simplified navigation and reduced cognitive load across complex operational workflows, improving usability, consistency, and alignment between design and engineering teams.
• Led implementation of an atomic-design-based system with design tokens and reusable component libraries, maintaining parity between Figma and Storybook environments.
• Facilitated workshops, user story mapping sessions, retrospectives, and collaborative planning exercises using FigJam to align stakeholders and improve cross-functional communication.
• Introduced Agile UX processes including sprint planning, backlog grooming, milestone tracking, and design reviews within Jira and Asana environments.
• Conducted research, usability evaluations, and workflow analysis to deliver data-informed recommendations and actionable product insights.
• Created user personas, journey maps, and service blueprints to help teams understand complex systems and prioritize user needs.
• Collaborated daily with Product Owners and Engineering teams to align priorities, navigate technical constraints, and support iterative delivery.
• Designed and maintained responsive UX/UI solutions across desktop and mobile experiences while ensuring accessibility and consistency across the platform.
• Presented UX findings, product concepts, and strategic recommendations to executive leadership and cross-functional stakeholders.
• Ensured all experiences met WCAG and W3C accessibility standards and supported inclusive design best practices.

Science37
Senior Product Designer (Contract) | Sep 2021 – Jul 2022

Led product design initiatives for the Global Infrastructure team supporting decentralized clinical trials across 95+ countries. Partnered with Product, Engineering, Research, and SMEs to define problem statements and deliver scalable, user-centered solutions within highly complex operational systems.

• Designed complex role- and permission-based systems, dashboards, and onboarding experiences that simplified workflows and reduced user fatigue.
• Facilitated collaborative workshops and design sessions using FigJam for user story mapping, retrospectives, and design system evolution.
• Created user flows, wireframes, prototypes, and high-fidelity UI designs in Figma for responsive enterprise applications.
• Designed smart search experiences and automated workflows to streamline onboarding and improve operational efficiency.
• Supported localization efforts for interfaces translated into 45+ languages across global user groups.
• Collaborated closely with engineers in Agile Scrum environments to ensure design feasibility, implementation clarity, and high-quality delivery.
• Conducted usability evaluations and iterative design reviews to improve user experience outcomes and accessibility compliance.
• Ensured all designs met WCAG and W3C accessibility standards.

Amgen
Senior Human Factors Engineer, NextGen Team | Oct 2020 – Dec 2021

Led human factors engineering and UX initiatives for next-generation enterprise and regulated products, focusing on usability, consistency, accessibility, and operational efficiency across complex systems.

• Created and secured approval for a multi-product style guide that established scalable standards across instructional and visual design teams.
• Developed templates, operational documentation, and reusable patterns that improved consistency and reduced production effort across teams.
• Conducted usability studies, workflow analysis, journey mapping, and task analysis to identify usability risks and improve user comprehension.
• Collaborated cross-functionally with Product, Engineering, and business stakeholders to align user needs, operational goals, and implementation requirements.
• Ensured all deliverables met accessibility standards and supported inclusive, user-centered design practices.

Creative Circle & Agency Engagements
Senior UX/UI Product Designer · Visual Designer (Contract) | Dec 2010 – Jul 2020

Clients included enterprise, educational, healthcare, energy, transportation, and consumer-facing organizations. Led UX strategy, research, and product design initiatives across complex digital ecosystems and operational platforms.

• Delivered end-to-end product design solutions including information architecture, personas, journey mapping, user flows, wireframes, prototypes, and high-fidelity UI designs.
• Designed responsive and accessible experiences across web and mobile platforms while contributing to scalable design systems and reusable UI patterns.
• Partnered closely with engineers, product teams, and stakeholders to translate business goals and technical requirements into intuitive user experiences.
• Facilitated design critiques, collaborative workshops, and stakeholder presentations to align teams and improve design outcomes.
• Served as Senior Art Director and Creative Services Manager for Huron Consulting, leading a six-person team, mentoring designers, and overseeing enterprise brand initiatives.

Education & Certifications

Bachelor of Applied Science, Interior Architecture
Art Institute of Inland Empire

Certified Accessibility Ambassador
Expert-level WCAG/W3C Knowledge